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Customer support

Freshdesk with Nuagique.

Modernize customer support with an intuitive platform to centralize requests, automate tickets and improve satisfaction.

Nuagique

Who is it for?

Freshdesk — Omnichannel customer support

Freshdesk is designed for organizations that want to professionalize operations, improve user experience and give teams more autonomy.

With Nuagique, deployment is not limited to tool configuration. We analyze your processes, business constraints and performance indicators to build a platform that is genuinely useful every day.

For

Customer support teams

Organizations seeking more clarity, productivity and service quality.

For

Customer experience leaders

Organizations seeking more clarity, productivity and service quality.

For

Growing companies

Organizations seeking more clarity, productivity and service quality.

Key features

What we implement.

Omnichannel support

A key capability to structure, automate and measure your operations around Freshdesk.

Intelligent automation

A key capability to structure, automate and measure your operations around Freshdesk.

Knowledge base

A key capability to structure, automate and measure your operations around Freshdesk.

SLA & escalations

A key capability to structure, automate and measure your operations around Freshdesk.

CSAT reporting

A key capability to structure, automate and measure your operations around Freshdesk.

Self-service

A key capability to structure, automate and measure your operations around Freshdesk.

Nuagique expertise

Nuagique expertise

Human, expert and long-term support.

We help you build a high-performing support organization: migration from Zendesk or legacy tools, queue structure, automation rules, knowledge base, SLAs, reporting and agent adoption.

Our 100% France-based team supports you before, during and after the project to ensure adoption, performance and long-term value.